Michigan AG Warns of Door-to-Door Security System Sales Scam

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By Karel Vega

August 1, 2023

Michiganders are being warned of a scam aimed at getting them to sign up for a new security service.

MICHIGAN — Attorney General Dana Nessel is warning residents of an ongoing door-to-door scam involving people claiming to be security system sales reps.

Here’s how it works: Individuals are reportedly showing up at homes and claiming to work for ADT, a contractor hired by ADT, or a company that allegedly purchased ADT. Generally, they won’t have any ADT identification. The goal is to get the residents to sign up for a new security service.

“It’s important to be aware that bad actors may appear at your door purporting to be from ADT or another security company. Consumers should be cautious and ask solicitors for identification, review the terms and all documents they provide thoroughly, and ensure you understand what that means for the security of your family, your home, and your business,” Nessel said in a statement.

The Attorney General’s office has provided tips on dealing with door-to-door solicitors:

  • Look to see who is visiting before opening the door. If you don’t recognize the person, don’t open the door. It’s safer to speak to strangers through your door. 
  • Don’t open your door at odd hours. Solicitors shouldn’t be knocking on your door before 8 a.m. or after 9 p.m. 
  • Don’t crack under pressure. You have no obligation to buy something “right now.” You can ask them to make an appointment to come back when it’s convenient for you. 
  • Reserve your right to say “no.” The longer you engage in the conversation, the greater the chance you will commit to something. The swift ending of a conversation can stop a crime before it takes place. 
  • Remember that you are in charge. If you feel intimidated, pressured, or threatened at any time, call 911. 

If you think you have been a victim of a deceptive sales scam, you can file a consumer complaint with the Michigan Attorney General here.

Author

  • Karel Vega

    Coming from a long background in public radio, Karel Vega strives to find stories that inform and inspire local communities. Before joining The ‘Gander, Karel served as managing editor at WKAR, the NPR affiliate in East Lansing, Michigan.

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