The FBI steps in as Flint faces ransomware crisis

The City of Flint is currently dealing with a significant internal network and internet outage resulting from a criminal ransomware attack.

According to a government press release, the disruptions started early on Wednesday, August 14, 2024. The FBI and Attorney General’s Office are actively involved in the investigation, while the City’s IT Department collaborates with cybersecurity experts to assess the situation and work on restoring services. At the time of the press release, there was no specific timeline for when services will be fully restored.

City officials are also investigating whether personal data of residents or employees has been compromised. They are urging individuals to take necessary precautions against identity theft. This incident follows a trend of cyber attacks on municipalities and organizations across Michigan in recent months.

Despite the challenges, Flint aims to utilize tested resources in its response efforts. “We are working hard to resolve this issue and to minimize disruption for Flint residents,” stated Flint Mayor Sheldon Neeley.

Service Impacts

As of August 15, 2024, the ransomware attack had impacted various city services. Emergency services, including 911, dispatch, law enforcement, and fire operations, remain fully operational and unaffected. However, the city can only receive payments by cash or check, as the BS&A system for online and credit card payments is offline.

No late fees, penalties, or water shutoffs will occur during this period. Email and phone systems are experiencing intermittent service, and some voicemail messages may have been lost. The city’s website is generally accessible, but some linked platforms like BS&A and GIS maps are unavailable. Public Works services and the Office of Public Health remain fully operational.

August 19 Update

According to a recent report from SecurityWeek, the City of Flint is still scrambling to restore services following the ransomware attack. The city’s IT team is working around the clock to bring systems back online, prioritizing critical infrastructure and public safety services. While some progress has been made, many systems remain offline, causing continued disruptions to city operations.

The FBI’s investigation is ongoing, with agents on-site assisting local authorities. City officials have emphasized that they are not considering paying any ransom demands and are focused on rebuilding their systems securely.

As the situation evolves, residents are advised to check the city’s official social media channels and website for the most up-to-date information on service restorations and any additional precautions they should take.